Shipping & Returns

Shipment Processing time

  • All in stock item orders are processed within 1-3 business days (unless stated otherwise on a website banner)

  • Pre order or backorder Items are processed in 1-3 business days, filed and shipped upon arrival in our warehouse. Time will vary upon each item.

Shipping Rates and delivery estimates​

  • Saddle Orders are charged a flat $15 for shipping within the USA, accessory only orders are charged a flat $9 for shipping within the USA

  • For Expedited Shipping contact us for a shipping quote

  • For orders outside the USA you will need to contact us for a shipping quote

  • Orders ship via UPS ground or USPS Priority Mail/Ground Advantage unless arranged otherwise by contacting us

  • Small items that would ship in a envelope or free items may ship USPS without tracking

  • Orders should arrive in 3-5 business days depending on location

Shipment to P.O. boxes

  • If we receive a P.O. address we will ship your order via USPS

Shipment confirmation and order tracking

  • You should receive an email after your order has been place with a order confirmation

  • When we ship your item you should also receive a email confirmation with tracking info (note sometimes our shipping program will not send one for some reason so if you haven’t received anything within 3 business day of placing the order please contact us)

Customs, duties, and taxes

  • Overwatch Outdoors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Overwatch Outdoors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International shipping Policy

  • We ship inside the continental USA, any orders outside of this or to other nations must contact us for a shipping quote

Returns Policy

  • We offer a 14 day return policy on all items

  • If in need of return please contact us via phone or email.

  • Buyer is responsible for return shipping costs

  • Returns should be sent to - Overwatch Outdoors, 1545 Elon Dr, Waterville, IA 52170

  • Items returned for refund are expected to be in original new condition without noticeable damage

  • Refunds will be promptly credited upon arrival and inspection of returned items

* We reserve the right to deny any exchange or refund if the product is damaged by the user or has obvious signs of use making it unsaleable as a new item. If the user wishes to have the items back they are responsible for return shipping.